Service & Parts FAQs

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How can I order Volkswagen merchandise and apparel?

Check out cool stuff for you and your VW on our online store. Click Here


How can I get touch-up paint for my vehicle?

Your Volkswagen takes pride in its appearance. Touch-up paint for vehicles can be obtained through our Parts Department by email: vwparts@owasco.comOr simply order a touch-up paint pen from our online store.


Where can I find the paint code for my vehicle?

The paint code on your vehicle can be provided to you by contacting Owasco VW at 905-579-0010.


For VW models equipped with wheel locks, where can I find the lug key for the wheels on my car?

The lug key is in a separate pouch in the toolset. Or, if the toolset is nested in the spare wheel with the styrofoam insert, the lug key will be located inside one of the cutouts.


How to start my VW, when the battery is dead?

There could be many factors as to why the battery died on your Volkswagen. Firstly, the car may have been parked for a longer period of time and the battery lost all its charge. Secondly, the battery may have gotten old and will need replacement. You have to follow the following steps correctly to Jump Start your car.

Step 1: Have your jumper cables ready. Note: It can be purchased through Owasco Volkswagen Parts department. They can be reached at 905-579-0010.

Step 2: Have both vehicles (yours and the working one that you want to jump it from) in Park gear and turned off. It is important to not attempt to Jump Start a bigger engine from a smaller engine vehicle.

Step 3: Now attach the Positive clip (red) (+) of the wire to your vehicle’s battery terminal (+).

Step 4: Now attach the other end of the Positive clip (red) (+) of the wire to the working vehicle’s Positive (+) battery terminal.

Step 5: Now attach the Negative clip (black) (-) end of the wire to working vehicle’s negative battery terminal (-).

Step 6: Attach the other end of Negative clip (black) (-) to your car’s metal plate at least 1 foot away from the battery to ground it.

Note: It is extremely important to avoid attaching Positive to Negative or the other way around. It may damage your and or the other vehicle’s computer and electronics system. It may also cause injury to one’s self.

Step 7: Crank and Start the working vehicle and let it run for 1 – 2 minutes.

Step 8: Put the key in your car’s ignition and turn as you normally would to start the vehicle. Follow soothe for Push Button Start functioned vehicles.

Step 9: If the vehicle won’t Start, make sure to check whether all the wires are properly connected and try again.

Step 10: If the vehicle still doesn’t start, then please call Owasco Volkswagen Service via phone at 905-579-0010 and speak with one of our Service Advisors.


How much does it cost to fix a leaking sunroof?

Sunroof leaks are not a common occurrence but evidently it happens. Thus, damaged seal around the glass pane, cracked sunroof pan assembly, and clogged drain tubes are some of the reasons that cause water to leak from a sunroof of a vehicle. All sunroofs come in different size and shape and therefore they all differ in prices. Moreover, to learn more and to get a quote for parts and service to your specific Volkswagen vehicle then please don’t hesitate and give us a call at 905-579-0010. There are no bad questions. You can ask us anything!


How long does servicing take? Are appointments necessary?

It is required to book and appointment prior to bringing in your vehicle. However, if you can not wait for your car in the Owasco Volkswagen Wolfsburg Cafe for any reason, then you can take advantage of our complimentary shuttle service to be dropped and picked anywhere in the Durham Region.


How to remove bad odor that is coming from HVAC vent in a Vehicle?

It seems like bacteria and mold is growing inside your vehicle’s vent and on AC evaporator. It can be easily fixed by following a few steps. However, your Owasco Volkswagen recommends bringing in your car and have the professionals disinfect the driver and passenger air intakes. Please call Owasco Volkswagen Service at 905-579-0010 to speak with one of our Volkswagen service coordinators. Though, if you decide to do the work by yourself, then make sure to wear a mask and work in a well-ventilated area.


What is causing a rattling noise on my Volkswagen Jetta?

To actually pin point what is causing the rattling noise, please visit Owasco Volkswagen and speak with one of our Service Advisers. Though, a bad ball joint, strut, strut mount, or a sway bar links may cause be the source of the rattling noise.


How much does it cost to fix a shuttered Volkswagen Tiguan sunroof?

Please call Owasco Volkswagen Service at 905-579-0100 and speak with one of our Service Advisers.


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