Roadside Assistance

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Our toll-free number makes driving worry free.

Need help? Call 1-800-411-6688 at any time, day or night, for assistance from our experienced team of technicians.

Our roadside assistance, offered at no charge with our VW Assurance and VW Assurance Premium programs, gives you access to the following services 24/7:

Our Roadside Assistance Services:

  • Towing

    A roadside technician will tow your vehicle, at no charge, to either Owasco Volkswagen or the nearest authorized dealership.

  • Boosts

    If you can’t safely start your vehicle, a towing service will be offered at no charge.

  • Flat Tire Changes

    A roadside technician will replace your flat and have you back on the road.

  • Unlocking Your Door

    If you lock your keys inside your car, a roadside technician will give you a hand.

  • Run Out of Gas?

    Emergency fuel can be delivered free of charge.

  • Emergency Winching Service

    We’ll cover the costs of getting you out of the mud, sand, snow or a ditch.

  • Trip Interruption Benefits

    If you choose the Assurance Premium Program, and your vehicle experiences a mechanical breakdown more than 160 km from your home, you could receive up to $300 per incident, taxes and any additional fees included.

How can I get help?

Call 1-800-411-6688.

Our roadside assistance personnel are standing by for your call. You will be asked to provide the following:

  • Your vehicle’s identification number (VIN)
  • Your vehicle’s year, model, colour and license plate number
  • The area code where you’re calling from
  • The exact location of the vehicle (street address and nearest intersection)
  • The type of service required and a brief description of the problem

For how long is roadside assistance valid?

Volkswagen’s 24-hour roadside assistance* is valid for 6 months with the Volkswagen Assurance Program, and for 2 years or 40,000 km (whichever occurs first) with theVolkswagen Assurance Premium Program.

*24-hour roadside assistance provided by Club Auto Roadside Services.

**Only for Assurance Premium Program