Lease & Finance

Customers can call 1-800-668-8224 or email: info@vwfinance.ca.

Customers can access their account through Volkswagen Plus.

The following features are available 24 hours a day, 7 days a week:
• Address Change
• Bank Account Edit
• Retail Payoff Quote
• Lump Sum Payment
• Message Centre
• Amortization Statements
• Payment History
• Tax Paid Summary

Once a Customer has chosen to speak to a Customer Care Representative, via the
telephone menu, a message will advise the current wait time and offers the option of saving their
place in queue and request a call back from the next available representative. The Customer can proceed or choose to wait in the queue.

If the Callback feature is selected, the Customer is asked to provide their contact
number and are invited to leave a short message, which can include the reason for their call or
direct extension. Once the message has been recorded, it is important to select the “#” sign. If
this step is not completed, the call back request will not be saved.

The Callback feature is available Monday–Friday, 8:00 am–7:00 pm ET.

The Customer will wait in the queue.

Call the Business Office at 905-721-4093 to find out what your payout amount is including all fees and taxes and make an appt for the buyout.

You will need to have a safety test and emissions test done on the vehicle before the appt day.

Please bring in those tests along with your ownership and certified funds made out to “Owasco Inc”.

We can help you finance your buyout. We deal with all major lending institutions. Give us a call to discuss this opportunity at 905-579-0010

During your lease buyout our authorized representatives can help customize a plan for you based on your driving habits. Give us a call for more details at 905-579-0010.

Within 3 months of the end of your lease, you will call AutoVin for an inspection at 1-866-585-8050. You will need your account number or VIN for reference and they will schedule an appt. to come and see the car at your convenience and no cost to you.

Once you have the inspection, call our Lease end return manager to schedule your appt. to return the vehicle.

Prior to coming in, please remove as many personal belongings as possible including cd’s, 407 transponders and garage door openers as these may be missed at the appt and you cannot get them back later.

Please make sure to bring all keys, your ownership, manual and a copy of the inspection sheet for review. You will be required to fill out a vehicle history disclosure which just asks questions regarding the condition of the vehicle and any accidents it may have had.

** Please note that this disclosure does NOT mean you will have additional charges, but is just for information purposes **

The lease end manager will then remove your license plates, take the vehicle portion of the ownership and all keys and you are done. Please arrange a ride home from the return process or you can utilize our shuttle service.

While it is preferable to return your vehicle by the date of maturity, you do get a few days grace before any late charges will be incurred.

It is recommended that you get your inspection done before it is returned but you can return it un-inspected if necessary. The inspection would be done here after turn in.

You do not pay anything to us upon your lease turn in. You will receive an invoice from Volkswagen within a few weeks after turn in outlining your account and any monies owed.

If you have made any repairs to the vehicle AFTER inspection, you must fax in those receipts documenting the repair to the fax number shown on your inspection form. That will remove those charges from your invoice.

This is not necessary. It would be nice if the vehicle is reasonably clean but it is not a requirement. You are also not obligated to have gas in the vehicle but a small amount for moving the car around is needed.

• OAC (On Approved Credit)
• VW Protection Packages and Protected Payment Plans
• Extended Warranties
  – Up to 96 months
  – Up to 250,000 kms

** Certain Vehicles Apply **

You can update your address and phone number online by clicking on My Account and going into the profile section. Please note that we cannot accept addresses outside of Canada, Post Office Box, General Delivery or Canadian Forces Base addresses. For assistance, please contact a Customer Care Representative at 1 (800) 668-8224, Monday – Friday, 8 a.m. – 9 p.m. (Eastern Time)

You can update your address and phone number online by clicking on My Account and going into the profile section. Please note that we cannot accept addresses outside of Canada, Post Office Box, General Delivery or Canadian Forces Base addresses. For assistance please contact a Customer Care Representative at 1 (800) 668-8224, Monday – Friday, 8 a.m. – 9 p.m. (Eastern Time)

Financed Vehicles

If you’re moving to a new province, you will need to register your vehicle at the vehicle licensing bureau in the new province. You will not require an authorization from Volkswagen Finance to do this.

Leased Vehicles

If your vehicle is leased, you will require an authorization from Volkswagen Finance to register your vehicle in the new province. Please contact a Customer Care Representative at 1 (800) 668-8224, Monday – Friday, 8 a.m. – 9 p.m. (Eastern Time).

Yes. If you bank with any of these financial institutions, BMO Bank of Montreal, CIBC, Credit Union, Desjardins, Laurentian Bank, National Bank, President’s Choice, RBC, Scotiabank, Tangerine, or TD Canada Trust, you may make payments through Internet Banking.

First you will need to establish Volkswagen Finance as a new payee (like you have done with your phone or hydro company). Select VW CREDIT CANADA, INC. and enter your Volkswagen Finance account number. For assistance in obtaining your account number, please contact a Customer Care Representative at 1 (800) 668-8224, Monday – Friday, 8 a.m. – 9 p.m. (Eastern Time)

If you are banking through another financial institution, we suggest that you contact them to see if VW Credit Canada, Inc. has been established as an eligible payee.

To find out where you should mail your payments, please visit My Account and go into the Postal Address section.

Download the Pre-Authorized Payment Plan Agreement Form

To view a PDF file, you need the free Adobe Acrobat Reader.
Get Adobe Acrobat Reader

You may send a request to us with the completed form and a new void cheque, by email, fax or mail:

By fax:
1 (866) 533-3690

By email:
infoaccounting@vwcredit.com

By mail:
Volkswagen Finance
300-4865 Marc-Blain St.
Saint-Laurent, QC H4R 3B2

Please allow at least 5 business days prior to your next payment date, for your new banking information to be processed.

Please contact a Customer Care Representative at 1 (800) 668-8224, Monday – Friday, 8 a.m. – 9 p.m. (Eastern Time) Please allow at least 3 business days for a cancellation of pre-authorized payments.

Download the Pre-Authorized Payment Plan Agreement Form

To view a PDF file, you need the free Adobe Acrobat Reader.
Get Adobe Acrobat Reader

You may send a request to us with the completed form and new void cheque, by fax, email or mail:

By fax:
1 (866) 533-3690

By email:
infoaccounting@vwcredit.com

By mail:
Volkswagen Finance
300-4865 Marc-Blain St.
Saint-Laurent, QC H4R 3B2

Please allow at least 5 business days prior to your next payment date, for your new banking information to be processed.

Occasional travel to the United States with your financed or leased vehicle is permitted, provided your principal address remains in Canada and the vehicle is not removed from Canada for more than 30 consecutive days. If you are planning a trip to the United States with your leased or financed vehicle, that will last longer than 30 days, please contact a Customer Care Representative at 1 (800) 668-8224, Monday – Friday, 8 a.m. – 9 p.m. (Eastern Time)

You can request a payout quote online by visiting My Account and going to the Payout Quote page.

Please note that all payout quotes are valid for 10 days and the amount includes all payments made as of the date of the quote. Therefore, all payments previously made must be honoured by the bank, for the amount to be valid.

Payments that are scheduled between the date that the payout quote was obtained and the last date that the payout is valid are not included in your payout quote amount. If you are planning on paying out your account and your next payment date falls during the 10 day effective period of the quote, please contact us.

Please note that we require 5 business days in order to cancel a pre-authorized payment.

If you are selling the vehicle or require an immediate lien release, we recommend sending a certified cheque, bank draft or money order. If you payout your loan by personal cheque, please note that a lien release letter will automatically be sent to your mailing address within 60 days. Please ensure that your address is correct or update your address in My Account and visiting the Profile section.

Please make your cheque payable to Volkswagen Finance. Your payout cheque can be sent to the following address, along with the Vehicle Identification Number (VIN) or Account number:

Volkswagen Finance
300-4865 Marc-Blain St.
Saint-Laurent, QC H4R 3B2

Should you require further assistance or wish to request a payout quote by telephone, please contact a Customer Care Representative at 1 (800) 668-8224, Monday – Friday, 8 a.m. – 9 p.m. (Eastern Time)

Lease Accounts

For payout information on your leased vehicle, please contact your original, delivering Volkswagen dealership.

Finance

1. Contact your insurance company.
2. If the insurance company deems the damage as repairable, please maintain your account in good standing while you work with your insurance company to have the damage repaired.
3. If the insurance company deems the vehicle a total loss, please ensure that you continue to maintain your account in good standing. You may obtain the payout of your account by visiting My Account and going to the Payout Quote page. You may also obtain a payout amount by contacting a Customer Care Representative at 1 (800) 668-8224, Monday – Friday, 8 a.m. – 9 p.m. (Eastern Time) Once you have received the settlement from the insurance company, please endorse the back (if it is payable to you and VW Credit Canada, Inc.) and mail the cheque along with your Vehicle Identification Number (VIN) or Account Number to:Volkswagen Finance
   300-4865 Marc-Blain St.
   Saint-Laurent, QC H4R 3B2

Lease

1. Contact your insurance company.
2. If the insurance company deems the damage as repairable, please maintain your account in good standing while you work with your insurance company to have the damage repaired.
3. If the insurance company deems the vehicle a total loss, please maintain your account in good standing while you work with your insurance company, and have your insurance company contact us directly at 1 (800) 668-8224, Monday – Friday, 8 a.m. – 4:30 p.m. (Eastern Time). Volkswagen Finance, as the owner of the vehicle, will negotiate the final settlement with your insurance company.

If the insurance company deems the vehicle a total loss, please maintain your account in good standing while you work with your insurance company, and have your insurance company contact us directly at 1 (800) 668-8224, Monday – Friday, 8 a.m. – 4:30 p.m. (Eastern Time). Volkswagen Finance, as the owner of the vehicle, will negotiate the final settlement with your insurance company.

If your legal name has changed, simply send us a signed letter requesting we update your account along with supporting legal documentation for the change (e.g. Marriage Certificate, Legal Name Change form). Please include your Vehicle Identification Number (VIN) or Account number, your corrected name and your signature in the letter you send to us. If your name change is as a result of marriage, please indicate what your new name will be.

By Mail:

Volkswagen Finance
300-4865 Marc-Blain St.
Saint-Laurent, QC H4R 3B2

By Email

info@vwcredit.com

By Fax:

1(800) 633-8224

• A minimum of $1 Million public liability insurance for bodily injury or death
• A minimum of $1 Million property damage liability
• Comprehensive perils insurance, including fire and theft for the vehicle’s actual value with a maximum deductible of $1000 for a vehicle with a selling price of less than $50,000 or $2500 for a vehicle with a selling price of more than $50,000.
• Collision insurance for the vehicle’s actual value with a maximum deductible of $1000 for a vehicle with a selling price of less than $50,000 or $2500 for a vehicle with a selling price of more than $50,000.

Your insurance company should list the “loss payee” and “additional insured” for leases and “loss payee” for finance transactions:

VW Credit Canada, Inc.
300-4865 Marc-Blain St.
Saint-Laurent, QC H4R 3B2