You can request a payout quote online by visiting My Account and going to the Payout Quote page.
Please note that all payout quotes are valid for 10 days and the amount includes all payments made as of the date of the quote. Therefore, all payments previously made must be honoured by the bank, for the amount to be valid.
Payments that are scheduled between the date that the payout quote was obtained and the last date that the payout is valid are not included in your payout quote amount. If you are planning on paying out your account and your next payment date falls during the 10 day effective period of the quote, please contact us.
Please note that we require 5 business days in order to cancel a pre-authorized payment.
If you are selling the vehicle or require an immediate lien release, we recommend sending a certified cheque, bank draft or money order. If you payout your loan by personal cheque, please note that a lien release letter will automatically be sent to your mailing address within 60 days. Please ensure that your address is correct or update your address in My Account and visiting the Profile section.
Please make your cheque payable to Volkswagen Finance. Your payout cheque can be sent to the following address, along with the Vehicle Identification Number (VIN) or Account number:
Volkswagen Finance
300-4865 Marc-Blain St.
Saint-Laurent, QC H4R 3B2
Should you require further assistance or wish to request a payout quote by telephone, please contact a Customer Care Representative at 1 (800) 668-8224, Monday – Friday, 8 a.m. – 9 p.m. (Eastern Time)
Lease Accounts
For payout information on your leased vehicle, please contact your original, delivering Volkswagen dealership.