General FAQs

FAQ Home General Technical Performance  |  Maintenance  |  Service & Parts


What is Roadside Assistance?

If your vehicle is covered by the Volkswagen 24-Hour Roadside Assistance program, you will have access to services for disablements due to mechanical breakdown or collision. A separate Roadside Assistance guide should be in the vehicle’s glovebox or Owner’s Manual.


How do I get a brochure?

You can view or download a brochure by going to our brochure page here, scroll down and select the model you would like.


What is Volkswagen Plus?

We’ve made it easier for you to get more out of your Volkswagen experience. Take advantage of free members-only benefits, special offers, and discounts, useful tools, and information.

Membership is and always will be completely free. If you’re not yet a member, what are you waiting for? Click here to register.


What is the VIN?

The Vehicle Identification Number, commonly abbreviated to VIN, is a sequence of numbers and letters that is uniquely assigned to each vehicle. The VIN can usually be found on the driver’s side dashboard, near or under the bottom portion of the windshield.


What year and model Volkswagens are being recalled?

Please click here or call Owasco Volkswagen at 905-579-0100 and speak with one of our Service Advisers to check your VIN (Vehicle Identification Number).


If I leased my Volkswagen vehicle from somewhere else, can I still bring it to Owasco Volkswagen for servicing?

Yes, you can. Please call Owasco Volkswagen Service Department at 905-579-0010 and speak with one of our service advisors.


Is a glow plug the same as a spark plug?

Spark plugs are found in gasoline engines, whereas Glow plugs help start diesel-powered vehicles.


What does it mean when brake light is flashing on the dashboard?

This could mean that there is a problem with the vehicle’s braking system such as worn out pads or low brake fluid. In some vehicles, it may also mean that Anti-lock braking system (ABS) is malfunctioning or parking brake is engaged.


Is a VW a good car?

Come for a test drive at Owasco Volkswagen and find out for yourself. It won’t cost you a thing, so why not?


How can I make my Volkswagen last forever?

There are many variables, but when you follow the recommended service stated in your owner’s manual. It is also important to keep your car serviced at Volkswagen dealerships where specially VW trained technicians work on vehicles. Whenever a check engine light or maintenance light is turned-on, on the dashboard, then have it checked out right away. If you maintain a VW, it will last a very long time.


How do I get the best gas mileage in my car?

It is always important to read and understand your car’s owner’s manual. This task will help you to ensure maintenance on your car is done on a timely manner. You may also use the recommended grade of fuel as per your owner’s manual. Never the less, carrying additional load on your car or towing more than your car can tow will hugely impact your car’s gas mileage. Always use the recommended motor oil as per your owner’s manual and properly inflate tires and replace spark plugs with recommended parts as stated by your manufacturer. Furthermore, avoid driving at over 2,500 RPM (Revolution Per Minute) and always drive at or below the speed limit (when safe) and according to weather conditions.


Where can I find warranty information for my Volkswagen vehicle?

To locate limited warranty information for your vehicle, please refer to your Warranty and Maintenance booklet found in your Owner’s Manual. If you do not have an Owner’s Manual for your vehicle, you can order one at www.literature.vw.com or by calling Volkswagen Canada’s toll-free number at 1-800-544-8021.


How can I order a new Owner’s Manual for my Volkswagen?

Please call Volkswagen Canada at 1-800-544-8021 (toll free) between 8am to 8pm ET.


Where can I review the safety ratings for my Volkswagen?

You can review the safety ratings of any Volkswagen by visiting: www.safecar.gov.


If I add rust proofing to my Volkswagen will this void the corrosion warranty?

Volkswagen models come with factory-installed rust protection. There is no reason to apply additional rust proofing unless the surface is damaged. Please keep in mind that foreign products used for rust proofing may not be compatible with factory products, and that this may in turn have an adverse effect on the protection.


Can I put AdBlue in my TDI?

In Canada, AdBlue is only compatible with the Touareg TDI Clean Diesel and the 2012 Passat TDI Clean Diesel.


What is the best way to wash my vehicle?

Regular and expert care helps a vehicle keep its value. The best way to protect a vehicle against environmental damage is to wash it often. For more information, you can refer to section 3.2 (Tips and Advice) of your Owner’s Manual.


How can I prevent my door locks or windows from freeing in the winter?

Lock cylinders can freeze up in the winter. To de-ice the door lock cylinder, we recommend using a special spray to replenish lubricating oils and protect against corrosion. Ask your authorized Volkswagen dealer for assistance. The rubber seals on the doors, windows, etc., will stay soft and flexible, and will seal better and last longer if they are treated with a suitable rubber-care product. Caring for rubber seals will also help prevent premature aging and leaks. The doors will be easier to open. If rubber seals are well maintained, they will not freeze as easily in winter.