Frequently Asked Questions

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Welcome to our frequently asked questions section!

We have asked our team and come up with the most frequently asked questions! Below are the top 10 questions that we get. Check out the different FAQ sections to find the answer you’re looking for.

TOP 10 FAQ

Where can I find warranty information for my Volkswagen vehicle?

To locate limited warranty information for your vehicle, please refer to your Warranty and Maintenance booklet found in your Owner’s Manual.

If you do not have an Owner’s Manual for your vehicle, you can order one through our parts department by email: vwparts@owasco.com


Are the warranties on my vehicle transferable to a subsequent owner?

You bet. Volkswagen limited warranties are automatically transferred without cost if the ownership of the vehicle changes while the limited warranties are valid.


What is the minimum octane rating gasoline that I should use in my vehicle?

Good question. Fuel requirements will vary based on the vehicle you have. To identify the minimum octane rating of the gasoline recommended for your vehicle, please check the fuel sticker that is found on the inside of your fuel filler door.


Can I change the size of the tires on my vehicle?

Your tires were carefully selected to match your Volkswagen, the tire size that is shown on the “Tire and Loading Information” label on the door of your vehicle (or listed in your Owner’s Manual) is recommended for use.

However, you can change the size of your tires.  Contact us so we can help you choose the right size. Click Here


Why do my brakes make a squealing noise sometimes when it’s cold?

If your car has been sitting for a while, if it is wet, or even cold outside, the brakes can oxidize and rust may form. So when the brakes are used for the first time, they may make a squealing noise. After a few stops, the rust will essentially wear off and the noise will disappear as well. If brake noise continues, please book an appointment.


If my vehicle requires a warranty repair, will Volkswagen provide me with a loaner vehicle?

For information about loaner availability, please reach out to Owasco for more details. Phone: 905-579-0010


Do warranty repairs have to be completed at the dealership where the car was originally purchased?

No, they do not.  Although if you didn’t purchase with us, it would be our pleasure to service you. We would love to have you as part of our family here at Owasco. We want to build a relationship with you so you know who to trust when buying, and servicing your vehicle.

Click Here to book an online appointment.


Why do I need a wheel alignment once every 12 months or every 24,000 km?

Your alignment should be checked once every year for all Volkswagen Models. We have a state of the art wheel alignment machine which provides a printed report of your Volkswagen wheel alignment.

  • Helps prevent your steering wheel from pulling to the side
  • Helps prevent shaking / vibrating in your steering wheel
  • Helps prevent uneven/pre-mature wear on your tires
  • Ensures that your steering wheel is straight and not crooked

Come in for a FREE Alignment check with any paid service!


When and why would I need a battery replacement?

The battery is the main source of the power required to start your engine, and also serves as a storage device for the energy produced by the alternator as you drive.

Car battery performance declines significantly at low temperatures. During the winter, however, a considerable amount of extra power is required to start the engine, run the ventilating fan and produce heat for the vehicle interior.

Batteries are typical wear parts. Volkswagen recommends replacing them every four to five years.

To ensure longevity and reliability, please have your battery tested according to your maintenance schedule.


How long should the original tires on my vehicle last?

Tires are subject to wear that can vary based on driving habits and road conditions, so there is not a set timeframe on how long the original tires should last. To help get the most out of your tires, please see the “Tires” section in your Owner’s Manual for proper tire care guidelines.


Have a question and don’t see it listed?

Give us a call, send us an email, or fill out the form below! All questions are welcomed & encouraged!

 


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