“I wasn’t made to feel like a customer, but more like a couple of friends exchanging and sharing an exciting moment.”- Wendy W.
“At Owasco VW Service Kyle and Jennifer are the best face of Owasco—they present well– they are articulate- courteous- respectful -knowledgable–and excellent at keeping clients informed. Whenever I attend there I come away satisfied.”- Marie H.
“Chris assisted me in purchasing my first vehicle. I came to Owasco with an idea of what I wanted and Chris assisted me and offered his opinion on what may suit my lifestyle better. He kindly, and patiently, guided me through the entire process of my first purchase and was there every step of the way and always made sure to explain and answer any of my questions or concerns I had. One year after my purchase I am still confident I made the right choice and am very happy I had a knowledgeable and kind person to assist me along the way.”- Rebecca O.
It was my first time buying a car, and I went to a couple places to test drive and see what I liked. At OWASCO I by far felt the most comfortable, and the staff were so friendly. First I came in looking for George as he had helped my Grandma in the past. He had already gone home so a friendly associate named Emily gave him a call and got me started on test drives, and researching some vehicles I may be interested in. I was delighted to have Emily start me off in such a pleasant manner, even though she wasn’t getting the sale. When George came in he was patient and took the time to show me multiple scenarios for my price point, and allowed me to test drive a couple more vehicles, even when the time was coming close to closing. I was a little indecisive until George found the perfect option for me, a 2015 Jetta with all the bells and whistles I was looking for. :). From here, Sarah helped me out with financing and I was again surprised by the great service I recieved. Although it was after hours, I did not feel rushed or like a bother to them, something I had not experienced at other dealerships I had visited that day. From the moment I walked in, to the moment I drove my first purchased car home my experience was amazing! Thank-you to OWASCO Volkswagen, Whitby!- Kelsey
“Emily was very friendly and professional. She is highly recommended to deal with.”- Kirby C.
“I had a negative experience at this particular dealership but Quinn & his team were able to turn it around. Quinn provided me with relevant information and details and was available at any point to answer questions. Initially, I indicated that I would never purchase another vehicle from Owasco; however, Quinn & team were helpful and supportive. I purchased another vehicle from them and really enjoyed the process.”- Kelly-Anne L.
Definitely a great experience. Have been dealing with Owasco for a few years, just bought another new VW (we are a VW family!). Steve Lever was a pleasure to work with. He went above and beyond for sure! We will be pleased to be part of the Owasco family for years to come!- Tammy W
Had a great experience and smooth process getting the car I want. Sales agent David made a great effort in making the car fit to my budget and giving me a good deal. I want to thank David Aquino and the rest of his team for all their service.- Devi T
Today I had the pleasure of dealing with one of your employees, Jenn Hann. Her customer service skills are impeccable to say the least.
The moment I got out of my car in the service bay Jenn was there to greet me with a smile:) not only did she make me feel welcomed but she also included my 9 year old son in our conversation which in turn made him smile and feel that it was easy to engage with her. They chatted about the jays game and the players, which by the way she is very knowledgable about. My son is a true Jay’s fan and very familiar with all the players and the plays…. So he was in his glory while speaking with her. My car was in for service for approx an hour. On two different occasions she came out one… to try to change the channel so that my son could watch the 4:30pm Jay’s game in Texas and the second time was to let me know my car was completed and being washed.
- Dawn L.
“Erik worked with me on my used car purchase and found him very helpful.He took care of all aspects of the sale and saved me time,which is important to me as I live out of the area.A pleasure to deal with and will look for my next used purchase at Owasco.”- Mark G.
“Raffaele was amazing, would recommend him and Owasco to anyone! I love my new Jetta, thank you so much.”- Alanna M.
“Helpful, pleasant to work with. Friendly and knowledgable staff. Showroom was tidy and atmosphere felt professional. I was happy to find what I was looking for right on the lot.”- Lee Anne M.
Hi Jenn, Quick note to say thank you to you and your team for balancing my Jetta the other day and taking the extra time to fix the rattle. It was my first time at Owasco and I’m impressed with the overall customer experience. Thanks again.- Nicola S.
Jenn, I wanted to thank-you for the way you handled the quick fix and turn around of our car on Saturday morning. It was very much appreciated from our end and was a good reminder of why the car should come home to VW for servicing. Your professionalism and focus on the bigger picture is well received. Thank-you again for taking care of us (and the car) and saving the weekend.
- Andrew P.
I would like to point out that this sale started primarily because of one or your technicians, Matt. We were wandering the lot, perusing the Tiguans when he brought out an R-Line. He was so pleasant and really took a lot of time to explain the vehicle to us. We were truly impressed by his professionalism. Surely, he doesn’t get paid to sell vehicles but that mattered not to him. He is an employee you should be proud of. We also enjoyed our salesperson, Emily. She was a joy to work with.- Darrin T.
Have done and will continue to do business here because the price is right and the staff are fantastic.
We have leased and bought a number of VW’s here, including Golf and Tiguan. The staff has always been friendly, welcoming, and ready to answer any question- Janice
Emily was extremely knowledgeable regarding the make/models & quality of VW vehicles. Also great was that Emily wasn’t overpowering or trying to force a sale. Guy in financing was just as great! Thoroughly explained details of sale & also had great input in regards to options to add on to my VW.- Timothy
Chris was awesome! Very helpful and made sure I got in the car I wanted. Great experience all around. I would recommend owasco and Chris to anyone- Mohammad
Have purchased two cars from Owasco VW and Margot. Great service through and through from prepurchase to after-sales. If I get another VW in the future, it’ll be from Owasco.- Wallace